Returns and refunds

At Detail Shop, we want you to love every piece you receive. Each order is carefully prepared to deliver an exceptional shopping experience. If your purchase isn't quite right, please review our return and refund policy below:

Eligible items may be returned within 14 days of delivery for a refund to the original payment method.

To qualify for a return, items must:

• Be unworn, unwashed, and free of stains, odors, makeup, or damage.
• Have all original tags and labels attached.
• Be returned in their original condition and packaging.
• Include proof of purchase or your order number.

Items that do not meet these requirements may be denied a refund.

For hygiene, inventory, and promotional reasons, the following items are final sale and are not eligible for return or exchange unless they arrive defective or incorrect:

• Items marked "Final Sale" or "Non-Returnable."
• Sale, clearance, or discounted promotional items.
• Customized or made-to-order pieces, where applicable.

Please review product descriptions, sizing information, and garment details carefully before placing your order.

To initiate a return, email ask@detailshop.online within 14 days of receiving your order.

Please include:

• Your full name.
• Your order number.
• The item(s) you wish to return.
• The reason for your return.

Our team will provide instructions for completing your return. Please do not send items back without receiving return authorization.

Customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrives defective.

Once your returned item has been received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for your refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by Detail Shop.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Include your order number and clear photographs showing the issue. Detail Shop will review your request and, where appropriate, arrange a replacement, refund, or other resolution. We will cover reasonable return shipping costs for confirmed errors or defective merchandise.

• Returns received outside the eligible return window may be declined.
• We recommend using a tracked shipping service. Detail Shop is not responsible for returns lost in transit before they reach us.
• Refunds may be withheld until the returned merchandise is received and inspected.
• Nothing in this policy limits any rights you may have under applicable consumer protection laws.