Shipping and delivery
At Detail Shop, every order is prepared with care. We want your shopping experience to feel just as exceptional as the pieces you receive. Please review our shipping and delivery policy before placing your order.
All orders are processed within 2–5 business days after purchase, excluding weekends and holidays. During new collection launches, promotional events, or periods of high order volume, processing times may be extended. You will receive a confirmation email once your order has been placed and a shipping notification with tracking information once your order has been dispatched. Please ensure your shipping address is accurate before completing your purchase.
Detail Shop is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided at checkout. Once your order has shipped, you will receive an email containing your tracking number and a link to monitor your delivery. Please allow up to 48 hours for tracking information to update after your shipping confirmation. While we do our best to ensure timely delivery, Detail Shop is not responsible for carrier delays, weather disruptions, or other shipping interruptions outside of our control.
If your package has not arrived within the estimated delivery window, please contact us at ask@detailshop.online with your order number so we can assist you.
If tracking shows that your package has been delivered but you have not received it, please check around your delivery location and contact the carrier. You may also reach out to us for assistance. Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us immediately at ask@detailshop.online. We cannot guarantee that changes can be made once an order has entered processing or has shipped.
Packages returned to us due to an incorrect address, failed delivery, or refusal may require an additional shipping fee before they can be reshipped. If your order arrives damaged or contains an incorrect or missing item, please contact us within 48 hours of delivery at ask@detailshop.online.
Include your order number and clear photographs of the item and packaging, where applicable. We will review the issue and work with you toward an appropriate resolution.